Warranty

Warranty

Check coverage before buying

For items with a warranty, coverage is provided by the importing distributor. Terms, duration, costs and service regions vary by model. Send us the model name or SKU to confirm the applicable terms before ordering or making a claim.

A problem with a new item

Send your order number, model, serial number if applicable, and photos of the problem. We’ll check whether it relates to the product, delivery or a wrong item, then explain the next steps. See our returns and refunds policy.

Preparing a warranty request

• Provide proof of purchase and any warranty document supplied with the item.
• Describe the problem and how you used the item, with photos if available.
• Wait for the store or service centre to confirm shipping instructions and costs before sending it back.

If repairs or parts have a cost, we’ll quote it and wait for your approval. Do not send passwords or payment card details.

What damage needs further review?

Normal wear, accidents, use beyond specifications, corrosion from inadequate care or modifications may fall outside warranty coverage. We review the actual cause and the provider’s terms rather than automatically rejecting defective items.

Broken rods or damaged tips

Send photos and details for us to review. Repair or replacement depends on the cause, warranty terms and available parts. We cannot confirm a free replacement until we inspect the item.

International customers

Before an international warranty return, we’ll check the service country, available parts and service centres, then agree on shipping and taxes.

Warranty details for each brand and model are still being checked. Confirm the period, provider and costs before buying or sending an item for service.