FISHING STORE THAILAND
Returns & refunds
Returns & refunds
Returning or exchanging an item
If you ordered the wrong item or changed your mind, contact us within 7 days of receiving it with your order number and reason. Items must be unused with their original box, tags and accessories.
After approval, return the item within 7 days. For international returns, we can agree on a schedule that suits the carrier.
This seven-day period does not limit rights concerning defects discovered later, warranties or statutory rights.
Who pays return shipping?
| Situation | Terms |
|---|---|
| We sent an incorrect item, the item does not match the order, or a defect is our responsibility | We’ll review the issue and agree on a replacement or refund as appropriate. We cover necessary, reasonable shipping costs, with the method agreed in advance. We do not charge you a processing fee. |
| Wrong selection or change of mind | You pay return shipping and any shipping for an exchange. Original shipping already used is not refunded unless required by law. There is no additional return handling fee. |
| Transit damage | You can report a problem. We recommend recording a video when opening the box or shipping tube. Keep the item and packaging, along with any available photos. |
Items with special conditions
Cut-to-size, modified and personalised items may not be returnable for a change of mind. We will explain this before purchase. Used items or items damaged by the customer are not eligible for a change-of-mind return.
These conditions do not remove rights relating to defects for which the store or manufacturer is responsible, including on sale items.
How to return an item
- Send your order number, model, colour and reason or problem, with photos if available.
- Wait for us to confirm the return address, shipping method and costs.
- Pack the item securely, use a trackable service and send us the tracking number.
- We’ll inspect the returned item and explain the outcome.
Refunds to the original payment method
Approved refunds go back to the original payment method, such as your card or PayPal. You do not have to accept store credit, coupons or points instead of money. If we cannot use the original method, we’ll agree on an alternative with you first.
We inspect returns within 3 business days of receipt and initiate approved refunds within 5 business days of approval. We’ll send the processing date and confirmation. When the money reaches your account depends on your bank or payment provider.
Partial refunds use the amount paid for the returned items after discounts. If the store is at fault, we do not deduct payment processing fees.
Cancellations and unavailable items
To cancel before dispatch, contact us as soon as possible. We’ll check the order status and confirm the outcome. If an item is unavailable after payment, you can choose a replacement or refund.
International returns
Contact us before sending a return so we can confirm customs paperwork, shipping and related taxes. The amount converted back to your currency may differ from the purchase date because of exchange rates and your provider’s terms.
Reward points on returns
Once the rewards programme is active, we’ll adjust earned points and restore redeemed points in proportion to the returned items. Any money you paid is refunded as money, not points.